Beware the Toner Pirates

Every day, scores of businesses are defrauded of hundreds, sometimes thousands of dollars by smooth-talking scam artists who seem to know a lot about their office copiers.  Called toner phoners or toner pirates, the crooks hawk toner and cartridges for copy machines to unsuspecting businesses over the telephone.  When the goods are delivered, they’re overpriced, of poor quality, short on quantity, or all three.  Customers who refuse to pay are threatened with bad credit or even lawsuits.  Very often customers pay up rather than having their credit history marred or going to the expense of hiring a lawyer.

We receive many questions from customers about calls they receive from these unfamiliar sources requesting information about their copiers or offering toner at a “special” price”.  If you get a call like this, always ask for the caller’s name, telephone number, and company name.  These questions usually result in the caller hanging up indicating that they are in fact a toner pirate.  AARGH!

Estimates vary, but American businesses lose anywhere from $200 million to nearly $4 billion annually to the con artists.  According to FBI estimates, businesses are the target in 12 percent of all telephone fraud cases.  The Division of Marketing Practices at the FTC says the typical toner pirate scam has two phases.

In Phase One, cold calls in a target area are made in order to determine if a business has a copier, and if so, the make and model number.  These unscrupulous callers often pretend to be from a local office supply dealership where the computers have broken down and they need to verify orders by phone.  Another ruse is to say that new manuals are being sent out and the caller needs to verify the make and model number.  The whole point of the exercise is to set up follow-up calls.  Now armed with make and model, the next callers can convincingly pass themselves off as the target company’s regular dealer or an affiliate.  A few days later the customer will receive a box containing a low-quality product or low quantity case and a bill eight to ten times higher than the legitimate price.  Many companies pay the bill without realizing they’ve been duped. Others, while realizing they’ve been had, pay the bill to avoid all the aggravation.  Companies that refuse to pay are often threatened with legal suits and poor credit ratings.

In Phase Two additional toner and bills are sent to the companies that paid before.  You may want to consider these tips to put toner pirates on perpetual hold:

  • Know who you are talking to. If you are unsure ask if you can call back.  Toner pirates will rarely offer a return number.  Or, install caller ID on your phone system so that you can verify the call is from a legitimate business.
  • Establish clear purchasing guidelines and designate persons authorized to make purchases. Make sure all employees are clear on the policy.
  • Instruct employees not to provide information to callers about office equipment. Do not accept delivery of shipments you did not order or authorize.  If you do wind up with an unauthorized shipment, send a certified letter to the seller demanding proof of the order and demand the shipper retrieve the goods at his own expense.
  • Buy brand-name supplies from your regular dealer.
  • Do not be bullied with threats of lawsuits. Few if any toner pirates follow through since legal action would involve discovery proceedings, the last thing any toner pirate wants!

Call J2 if you have any questions! 406-752-8520.

Allsteel at Neocon 2017

Check out the latest products from Allsteel, on display at Neocon, the commercial furniture and design show in Chicago.

Allsteel Approach Desking, Mind Share Bench, Mimeo Task Chair, Beyond Glass Walls

Parallel Couch + Benches 

Vicinity Cafe Seating, Vicinity Tables, Mind Share Bench

Retreat Soft Seating, Transfer Side Table

Parallel Sofa, Vicinity Lounge

Antiseptic, Antimicrobial, What?!

What is the difference between Antiseptic, Antimicrobial and Germicidal? Is one better than the other?

There is no difference. 

These terms are interchangeable. No one is better than the other because they all mean the same thing. Only a person’s preference for a term would make one product more acceptable. It does not make that product more or less effective than the others however.

  Spartan Lite’n Foamy                   Spartan Sani-Tyze              Seventh Generation Wipes

Meet the J2 Support Crew!

We are here to support you. If you need any assistance please give us a call at (406)752-8520 or email [email protected].

meredith

Meredith, Director of Operations

ron-c

Ron C, Customer Solution Representative

gloria

Gloria, Customer Solution Representative

 

 

 

 

 

 

 

 

 

marquee

Marquee, Customer Solution Representative

ralyssa

Ralyssa, Customer Solution Representative

 

 

 

 

 

 

 

 

 

We’re happy to answer any questions you have regarding current orders, past orders or placing an order!

Back to the user guide! 

Guide to ShopJ2.com Online Store Experience

shopj2-tips-02

 

J2 Business Products loves the online store shopping experience and would like to make it as streamlined as possible for you. Here are some tips and some of our favorite features explained.

Quick Order is a quick and efficient way to place orders if you know the item numbers for the products you’re purchasing. It allows you to purchase for multiple departments at one time, by line item.

Ink & Toner Finder is a great way to find toner for your LaserJet printers. Type in your brand, model number, and the proper ink will display. You will not find the toner for the Sharp leased machines using this feature, please call 752-8520 or email [email protected] with your ID# to place an order for a Sharp or Kyocera toner.

Favorites is where you can create lists of frequently purchased items. Click Favorites -> Manage Favorites Lists -> Create New List, Add a List Name, and Add/Edit Items to add items to your list. As you’re shopping you will also notice a button near the Add to Cart button that adds it to your favorites list.

Order History is a great tool to check on current orders, reprint invoices, and reorder items that you previously purchased. Browse to My  Accounts -> Order History. You can narrow down the invoices by using the Search tab on the order history page.

The CV30

One of the Industry’s Top Selling Commercial Upright Vacuums.

unnamedTornado’s CV 30 is CRI certified making our industry leading upright vacuum even better. This rating further cements the CV 30 as one of the industry’s top upright vacuums when it comes to performance, productivity and protecting the health and safety of building occupants. But why not see for yourself?

  • Developed hand-in-hand with a major hotel chain and one of the largest users of commercial vacuums in North America
  • Thousands and thousands of satisfied users
  • HEPA Filtration
  • Carpet & Rug Institute (CRI) Certified
  • True Commercial Quality
  • The envy of competitors
  • Hospital quiet at 66 dB

 

c3e5a1b4-075e-4467-8566-1bc625ebd2f7 1. Ergonomic Grip

Enclosed grip allows for multiple hand positioning.

2. Versatile Hose Attachment

With onbard tools, detailing cleaning is a breeze. A unique hose strain relief prevents hose kinking and cracking that is common on compet
itors’ units.

3. Easy Access Cover

Rugged front cover seals to contain fine particulates and dust. If the filters are not properly in place, the front cover will not close.

4. Built to Last

Rugged polypropylene base with non-marking injection molded rubber bumper built right in.

5. Innovative Wheel Design

Exclusively engineered, shock-absorbing wheels are quiet and agile on any surface.

Why Pay More?

OP PRICE FLYER (3)-01

Throw Out Your Mop and Save Money With A Floor Scrubber!

When you made up this year’s budget, how much did you calculate saving on labor? For cleaning businesses, labor costs account for approximately 80% of expenses.

Here’s one idea to save, while maintaining productivity. Upgrade your machines to a faster, more efficient arsenal of commercial cleaning equipment.

Did you know that it takes a worker 14 hours to clean 50,000 square feet with a mop and bucket?

Whereas a walk-behind scrubber, such as Tornado’s BR 18/11 floor scrubber, can finish the same sized job in about three hours. At $15.00 per hour, this investment would pay for itself in under two months. For a reasonable, upfront, cost, cleaning businesses can cut expenses and create more time. As we all know, more time equals the ability to take on more customers.

A mop and bucket is deceptively over priced, considering what you could have purchased. This year make more money and throw away that old mop. Give your workers a tool that can virtually triple productivity!


COMPARE & CONTRAST

50,000 Square Feet at $15.00 an Hour: Mop vs Scrubber

In just a few short months, the right scrubber can pay for itself. The proof is in the numbers. Often times, BSCs will find themselves fighting low margins and cut spending in the important areas, such as equipment. With a second glance, we trust you’ll see he earning potential behind machines that save on labor and open the doors to new customer opportunities.

 

Product
Sq Ft per Hour
Total Hours
Monthly Labor Cost
Annual Labor Cost
ROI (months)
image
Mopping
3,571
14
$3,150
$37,805
0
image
EZ 24
29,225
2
$385
$4,619
2.9
image
EZ 20
20,000
3
$563
$6,750
1.7
image
EZ20 T
24,000
2
$469
$5,625
2.3
image
BR18/11
17,969
3
$626
$7,513
1.9
image
BR20/11
18,830
3
$597
$7,169
1.7

TRY OUR CALCULATOR

What Customers Say After Upgrading

Even business owners tasked with cleaning their own establishments are trying to improve productivity and efficiency. To save money, this restaurant leaned on Tornado for the right product. You’ll see their glowing opinions of performance and usability. Check out the case study now, or even try ourLabor Savings Calculator to see what a new floor scrubber can do for you.

In Conclusion

Acquiring high quality, commercial cleaning equipment is a great way to retain customers. Tornado’s floor scrubbers provide the type of efficient cleaning that promotes customer loyalty. As you accommodate a customer’s busy schedule, using less resources, while deeply cleaning their floors at three times the pace, you’re earning the respect the business deserves.

To request information about floor scrubbers from J2, email [email protected] or call 752-8520.

User Manuals

whats new48-07When shopping around on shopj2op.com, you have access to some whats new40of the products User Manuals. To access the user manual, click the icon that says User Manual under the photo of the item.

The user manual link is great if you have misplaced the user manual that was delivered with the item when you purchased it.

Keep in mind, not all items available on our website have user manuals. If you are looking for a certain user manual, and not finding it on our site, try the manufacturer’s website.

Go to www.shopj2.com, and search for the item which user manual you’re after.

Items Recently Purchased Feature

This useful feature allows you to view purchased items for the past 180 days. You can easily view the quantity & the last date the item was purchased. On the Items Recently Purchased page, you can filter the list by order or item number within a range of 1 to 180 days. An additional popup window lets you view the purchased item’s date, order number, item quantity, price, and account and department for the last five orders. Recently purchased item tracking begins with the first order the shopper submits after January 17, 2016. Tracking is not retroactive for previous orders.

To access the Items Recently Purchased:

  1. Login to j2op1.com
  2. Hover your cursor over My Accounts and click Items Recently Purchased
  3. The Items Recently Purchased page lets you perform the same functions as other web pages, including the ability to view items in detailed or summary views, using category options, adding items to favorites lists, as well as to the cart, and so on. However, it adds the ability to view the date when the item was last purchased.recent
  4. You are able to hover over the “Recent”button to view the order date, qty ordered, account and department information.
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