Home :: Customer Service :: Shipping Policy

Shipping Policy


There is no charge for deliveries in the beautiful Flathead Valley

Delivery Days are Kalispell, MT (Monday-Friday), Whitefish & Columbia Falls (Monday & Thursday), Bigfork (Friday)

Outside of Kalispell, MT, If your order is over $75 and ships via UPS, there is no shipping charge.  If your order is under $75 and ships UPS, we charge a flat rate of $8.95.

Products that cannot ship via UPS such as fire files, furniture and oversized items (chair mats, for instance), do not qualify for free shipping.  They will ship via common carrier/freight.

All non-UPSable orders are charged a minimum of $75.00.  These are "dock to dock" shipments which do not include inside delivery, a lift gate (if needed) or additional services such as set up.  When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price.  Contact us. 

To be sure of your shipping charges simply enter your order into your cart and shipping charges will be shown on your Cart page.

Where do we ship to?

J2 Office Products ships to the 48 contiguous United States.  We do not ship to Hawaii, Alaska, Puerto Rico, APO/FPO addresses, or P.O. Boxes. 

When will my order arrive?

The time to allow for delivery is between 3-7 days.  If there is a concern over delivery time please contact us before ordering.  To confirm shipping time, call us at 800-564-6354

How do we ship our orders?

When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service.  All others ship via common carrier.

Order Cancellation

Once an order is submitted it cannot be canceled.  Because we are committed to processing your order quickly, once the checkout process is completed our warehouses are immediately notified to pick your products for shipment.  Refused shipments for undamaged products will incur the cost of return shipping being deducted from any refund, including any restocking fee by the manufacturer, if applicable. 

Delivery Details

Orders placed before 2:00 pm (your local time zone), Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Most customers will receive their UPS shipments the following week day.  Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you.  This can cause a delay in delivery by a few days.

Payment complications can include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone.

Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

Please note, overnight delivery is not guaranteed, is not available in all areas, and may be delayed due to inclement weather, stock availability or products unable to be shipped via UPS.


Common Carrier Deliveries to Business Addresses:

Common Carrier deliveries are dock to dock only and do not include lift gate and inside delivery without extra charge (when needed).  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at 800-564-6354 or via email on the Contact us page.  In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and describe the facility where we will deliver - office, warehouse with delivery dock, etc.

Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

 You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time. It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.


Common Carrier Deliveries to Home Addresses:

Inside deliveries via common carrier are not available to residential or home office addresses.  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at 800-564-6354 or via email on the Contact us page.  In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and describe the facility where we will deliver - office, warehouse with delivery dock, etc.

Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

IMPORTANT NOTICES:
You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time. It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging. Home deliveries are not available in some rural areas of the United States.  If this is the case with your order we will contact you.
eCommerce Shopping Cart Solution