Frequently Asked Questions

1. Do you accept Purchase Orders?
2. J2 Office Products Low Price Guarantee?
3. Do you offer a Volume Price Quote?
4. What are your shipping policies and charges?
5. What are our payment methods?
6. MSDS Sheets
7. Credit card not working during checkout?
8. Canceling an order

Answers...

1. Do you accept Purchase Orders?

   Yes. If you currently have a J2 Charge Account you can add your P.O. during checkout. If you do not have a charge account and would like one please call 1-406-541-9227 or email us via the Contact Us form.
   

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2. J2 Office Products Low Price Guarantee?

   Our industry veteran buyers review our competitors' pricing to make sure our customers receive the best prices available on the internet. However, if you still find a lower price (see next paragraph) from another (reputable) online merchant, we will match that price to earn your business.
   
   Low Price Guarantee applies to all purchases. Comparisons must be based on products that are identical model and are new and are currently available in stock from our competitors. The price for comparison should be the total price, including the cost of the same product and quantity, plus sales tax, shipping and handling charges and any fuel surcharges or flat rate shipping charges. (Please note that our customers pay no sales tax, except in Minnesota, Tennessee and California.) Any special promotions, loyalty points, free offers, and special payment terms to do not qualify for price comparison.  Please note that there are many online retailers that do not provide the customer service, quick delivery, and respected business reputation, so we do not match pricing for such companies. We reserve the right to refuse to compare to certain online sellers.
   
   There are many online sellers that display great product prices, but shipping charges are often added and shipments take several days and even weeks to arrive. Try us, you will not be disappointed! Our goal is to earn your business every time you order.
   
   Contact us with the Item Numbers(s), Quantity, and a Link to the competitors page showing their product and price.

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3. Do you offer a Volume Price Quote?

   Yes, we do!
   
   If you are ordering $500 or more of the same product we may be able to offer a quantity discount for you (i.e. 100 or more of a $6.00 item).  Send us an email with this information:
   
       - Item Number - We'll need the item number for the product you'd like a quantity quote for.  This is found on any product page.
       - Quantity - How many are you looking to purchase?
       - Time Frame - When do you need them?  This is important.  Depending on a number of factors we may be able to get a better price for you if we have the time to order from the manufacturer.  If your need is not immediate (within the next few days), this could save you money.
       - Special Requirements - Depending on the item, are there special delivery issues we need to know about?
   
   Along with those questions, we need your:
   
       Name
       Contact Phone and Email
       Organization
   
   Email us via Contact Us page
   
   We'll do our best to help.  In most cases we'll get back to you the same day, next business day worst case.
   
   Thank you for the opportunity to help.

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4. What are your shipping policies and charges?

   View our shipping policy here.
   

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5. What are our payment methods?

   J2 Office Products is happy to accept American Express, VISA, MasterCard, and Discover. We do not accept credit cards with billing addresses outside the United States.
   
   

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6. MSDS Sheets

   A Material Safety Data Sheet (MSDS) is a document that gives detailed information about the nature of a chemical, such as physical and chemical properties, health, safety, fire, and environmental hazards of a chemical product. Some companies require these on hand to comply with local and federal laws.
   
   Search for your Material Safety Data Sheets click here.

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7. Credit card not working during checkout?

   Other than when a credit card is declined for obvious reasons there might be times when it's a simple fix.  Often the easiest thing to check is your Bill To address.  Make sure that your Bill To address matches what is on your bank statement.  If you're having the order shipped to a location other than the one listed on the bank statement, make sure everything in the Bill To fields are correct.
   
   If you run into problems please do not hesitate to contact us at 1-800-564-6354.  We'll work with you to try and resolve the issue.

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8. Canceling an order

   UPS and Common Carrier trucks leave our warehouses all throughout the day.  Because we are committed to processing your orders quickly, orders may already have been processed and shipped within just minutes of being placed.
   
   If you place an order and need to cancel please be aware that it may have already shipped.  Trucks cannot be recalled and orders, once on those trucks, will be delivered.  If your order has already shipped you will be responsible for all freight charges.  We will try very hard to stop any shipment if we can because we believe in good customer service.
   
   Any request to cancel an order must be made via email allowing us a written record of your request.
   
   If you refuse shipment on UPS orders for the purposes of canceling an order you will not be credited back for the shipping charge.

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